Desktop Support Technician

POSITION OVERVIEW:

Provide Level 2 desktop and end-user support within a fast-paced banking and trading floor environment, ensuring high availability of user devices, applications, and collaboration tools. Responsible for troubleshooting, deployment, endpoint management, and incident resolution across desktop, virtual desktop, and mobile platforms. Partner closely with business users and technology teams to deliver a secure, stable, and seamless end-user computing experience.

WHAT YOU’LL DO:

• Deliver Level 2 desktop support for end users, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve user issues remotely and onsite, including engineer dispatch where required.
• Install, configure, and support Windows operating systems on desktops, laptops, and virtual desktop environments.
• Install, configure, and support approved business applications and Microsoft desktop applications.
• Troubleshoot Windows OS, Microsoft Office applications, Outlook, and messaging-related issues.
• Perform user profile, data, and drive migration activities.
• Support endpoint patching and software upgrades using approved deployment tools.
• Configure and support corporate mobile devices and BYOD devices.
• Support virtual meeting and collaboration platforms.
• Monitor, prioritize, and manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot desktop hardware and peripherals including monitors, keyboards, mice, webcams, speakers, printers, and scanners.
• Support desktop rollouts, hardware replacements, software deployments, and upgrade activities.
• Support desktop printing services and resolve printing-related issues.
• Liaise with business users, project teams, and other technology teams for deployments, upgrades, and ongoing support.
• Proactively monitor desktop environment health and take appropriate action where required.
• Escalate issues promptly based on impact and severity.
• Maintain accurate incident records, reporting, and inventory management.

WHAT YOU NEED TO SUCCEED:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of experience in Desktop Support, End User Computing, or Technical Support roles.
• Strong hands-on experience supporting Windows desktops, laptops, and virtual desktop environments.
• Experience supporting Microsoft 365 applications, Outlook, and collaboration tools.
• Experience supporting mobile devices, printers, scanners, and desktop peripherals.
• Familiarity with endpoint patching, software deployment, and desktop lifecycle management.
• Experience working with ServiceNow or similar ITSM ticketing tools.
• Strong troubleshooting and problem-solving skills.
• Meticulous with strong attention to detail and commitment to service quality.
• Customer service-oriented with excellent user engagement and stakeholder management skills.
• Strong verbal and written communication skills.
• Ability to work independently and effectively in a fast-paced banking or trading floor environment.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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