Team Lead Customer Support (Argentina)

International iGaming company focused on launching and scaling online casino products across LATAM markets.
The company operates in a distributed environment with high autonomy, strong operational processes, and fast-growing customer support and retention teams.

About the Role

We are looking for an experienced Country Manager / Team Lead Customer Support for the Argentina market who will manage the support team, optimize operational processes, and ensure high customer satisfaction.

The role requires leadership experience, strong communication skills, KPI management, and the ability to work in a fast-paced iGaming environment.

Key Responsibilities

• Manage and supervise customer support team for Argentina region
• Monitor support KPIs and SLA performance
• Optimize support workflows and internal processes
• Train and onboard support agents
• Handle escalations and VIP cases
• Coordinate with CRM, Payments, Fraud, and Retention teams
• Ensure high-quality customer support and fast response times
• Prepare reports and support analytics

Requirements

• 2+ years of experience in customer support management
• Experience in iGaming or online casino industry
• Experience leading and motivating teams
• Strong communication and problem-solving skills
• Experience with KPI and SLA management
• Ability to work independently and make decisions quickly
• Spanish — Fluent / Native
• English — Upper-Intermediate or higher

Nice to Have

• Experience in LATAM markets
• Experience with VIP support
• Payments or fraud prevention experience
• Experience building support processes from scratch
• Russian — nice to have

Benefits

• Remote full-time position
• Opportunity to grow into Regional Operations Manager or Head of LATAM Support
• Dynamic international environment
• Career growth opportunities
• Long-term cooperation