Customer Service Representative | Metroll Minto
Join one of Australia's leading manufacturers and suppliers of quality steel building products.
Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.
About the Role
As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from enquiry through to order fulfilment.
Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.
Key Responsibilities
- Respond to customer enquiries via phone, email and face to face interactions
- Prepare quotations and process customer orders accurately and efficiently
- Provide product information and support to customers, builders, contractors and trade partners
- Coordinate with production and logistics teams to ensure timely delivery of orders
- Manage customer records and maintain accurate data within company systems
- Resolve customer issues and enquiries in a professional and timely manner
- Build and maintain strong relationships with new and existing customers
- Assist the sales team with administrative and customer support activities
About You
- Previous experience in customer service, internal sales, administration or a similar role
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident using Microsoft Office and computer-based systems
- Positive attitude with a strong commitment to customer satisfaction
- Experience within manufacturing, construction, building products or industrial industries will be highly regarded
Why Join Metroll?
- Join a well-established Australian manufacturing business with a strong reputation
- Stable, full-time opportunity based in Minto
- Supportive team culture and collaborative work environment
- Ongoing training and development opportunities
- Opportunity to build a long-term career within a growing national organisation
If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Apply now and become part of the Metroll team.
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At KG Talent, we specialise in connecting great people with great companies. We’re proud to partner with a select group of respected Australian businesses — helping them find the right people to grow their teams and supporting candidates as they take the next step in their careers. We take pride in our personalised approach. We don’t believe in one-size-fits-all recruitment — every role, every team, and every person is unique. That’s why we take the time to understand both our partner companies and our candidates, ensuring every placement feels like the right fit for both sides. Our focus is on quality, not quantity. We build long-term relationships with the organisations we represent, giving us deep insight into their culture, values, and goals. This allows us to provide candidates with genuine insight and confidence as they explore opportunities within these businesses. Whether you’re looking for your next career move or hiring within one of our partner organisations, KG Talent is here to make the process simple, transparent, and human.
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