Network Field Technician - Technical Lead

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Network Technical Lead will support the Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers.

This position will require a combination of travel to various customer sites globally and remote work.

KEY RESPONSIBILITIES:

• Understand and project the team culture
• Attend some meetings with Management while at home or abroad
• Represent the team in meetings with Customers
• Ensure Day and Project level documentation is completed
• Train and uphold EOS Skills and Standards
• Delegate work onsite to all technicians while remaining hands on
• Decipher complex Design Packs and appropriately convey questions or changes with Project Management
• Occasionally work with Project Management to help assign technicians to projects
• Installing network hardware, components, and cabling
• Troubleshoot and resolve issues in the network environment
• Inspect Ethernet and fiber optic lines to ensure intact and working effectively
• Ability to rack and stack networking hardware within onsite and off-site racks in accordance with requirements
• Ability to provide technical support through various means of communication
• Collaborate easily with network engineers and project managers
• Assisting network engineers in the form of network design, implementation, and problem resolution
• Be able to cable networking rooms and racks to data center cabling requirements and standards
• Meet quality, productivity, turnaround time and other expectations
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder.

ESSENTIAL CRITERIA:

• The ability to accurately communicate directions to technicians onsite or abroad
• The desire to grow through learning and taking on new projects
• Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling
• Excellent organizational, interpersonal, time management, written and oral communication skills.
• Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.
• Ability to read technical network diagrams, schematics and port maps
• Ability to interpret rack build layouts and bills of materials
• Previous experience in a similar role
• Good understanding of networking concepts and a desire to build skills in this area
• Candidate must be able to lift up to 50 pounds
• Excellent analytical, problem-solving skills and strong attention to detail.
• Ability to diagnose advanced technical problems and find the root cause.
• Ability to work in and encourage fast paced and dynamic environment
• Combination of at least 4-6 years’ Data Center Network Deployment experience or;
• 4-6 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment.
• Must be available to work outside of normal business hours
• Must be available to travel to various customer sites within the US, and globally if required

DESIRABLE CRITERIA:

• 4+ yrs Network Infrastructure Deployment Experience
• Bachelor's Degree
• CCNA/CDCTP/ECC/BICSI

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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