Technical Support - Internship

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

About the Job
BlueCat provides solutions that help network, security, application, cloud, and DevOps teams gain visibility, control, and automation across their environments. Through our industry-leading DDI (DNS, DHCP, and IP Address Management) and Network Observability solutions, organizations can build more resilient, secure, and high-performing networks.

We are looking for a Paid Technical Support Intern to join our Customer Care team and gain hands-on experience supporting both BlueCat DDI and Network Observability solutions.
Shift: 16h-24h
Employment Type: 6 months paid Internship

About Our Customer Care Team
We are a technologically savvy and proactive team dedicated to delivering outstanding customer experiences. We thrive on problem-solving and take pride in being the face of BlueCat for our customers. We value feedback and actively advocate for our customers’ needs across the organization.
As part of our team, you will work alongside experienced engineers who support some of the world's largest enterprise networks, helping customers 
About the Role

As a Technical Support Intern, you will work with experienced support engineers to assist customers, investigate technical issues, and learn how enterprise networking technologies operate in real-world environments.

This internship provides valuable exposure to:
•    DNS, DHCP, and IP Address Management (DDI) 
•    Network monitoring and observability 
•    Network troubleshooting and packet analysis 
•    Linux systems and enterprise applications 
•    Customer-facing technical support 
•    Cross-functional collaboration with Engineering, Product Management, Customer Success, and Professional Services teams 

What You'll Do
Every day will bring new and exciting challenges. You will:
•    Assist support engineers with customer inquiries and technical investigations. 
•    Learn how to troubleshoot issues related to DNS, DHCP, IP Address Management, and network observability solutions. 
•    Help reproduce customer-reported issues in lab environments and document findings. 
•    Analyze logs, system behavior, and monitoring data to assist with troubleshooting efforts. 
•    Participate in customer meetings, technical reviews, and knowledge-sharing sessions. 
•    Contribute to internal documentation, troubleshooting guides, and knowledge base articles. 
•    Support onboarding and adoption activities for customers. 
•    Learn best practices for enterprise networking, monitoring, and technical support. 
•    Collaborate with teams across Customer Care, Engineering, Product Management, and Customer Success. 
•    Gain exposure to real-world enterprise customer environments and technologies. 

What We're Looking For
•    Currently pursuing or recently completed studies in Computer Science, Information Technology, Computer Engineering, Telecommunications, Networking, or a related field. 
•    Strong interest in networking, infrastructure, and technology. 
•    Curiosity and enthusiasm for learning new technologies. 
•    Strong problem-solving and analytical thinking skills. 
•    Excellent communication and teamwork skills. 
•    Customer-focused mindset and willingness to help others succeed. 
•    Ability to work independently while collaborating effectively with a team. 
•    Familiarity with networking concepts such as DNS, DHCP, TCP/IP, routing, switching, or Linux is considered a plus. 
•    Exposure to networking, systems administration, cybersecurity, cloud technologies, or monitoring tools through coursework, labs, certifications, or personal projects is a plus. 

What You'll Gain
•    Hands-on experience supporting enterprise customers. 
•    Exposure to industry-leading DDI and Network Observability technologies. 
•    Mentorship from experienced Technical Support and Network Engineering professionals. 
•    Practical experience troubleshooting real-world networking and infrastructure challenges. 
•    Development of technical, analytical, and customer-facing skills. 
•    Opportunities to collaborate with multiple teams across the organization. 
•    A strong foundation for future careers in Technical Support, Network Engineering, Site Reliability Engineering, Network Operations, Customer Success, or Cybersecurity. 

Join BlueCat and start building your career while helping organizations around the world improve the performance, visibility, and reliability of their networks.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive.