Digital Support Officer

Who we are:

Our people are our greatest asset, and we are dedicated to fostering a positive culture where people are at the heart of everything we do. We believe in the power of collaboration and the importance of each team member in shaping our shared success. Our culture thrives on diversity, innovation, empowerment and progression. We live by our values and embrace creativity, using data driven insights and campaign effectiveness to deliver exceptional experiences for both our customers and our teams.

As an equal opportunity employer, we invest in our employees' development, prioritize their health and wellbeing, and nurture a culture that is ego free.

About the role:

A specialist position within the Operations department the Digital Operation Support Officer is responsible for the day-to-day digital operations of our digital advertising assets.

It will see you monitoring and maintaining the digital infrastructure of JCDecaux Australia’s digital advertising assets, ensuring all assets are operational and content is playing properly using the monitoring system and various other operational tools.

A Day in the life will look like:

• Remote Managing and monitoring of digital asset both re-actively and proactively identifying issues
• Troubleshoot media player, display screen, communication devices to keep the advertisement panel showing content properly
• Assist local field team to prepare, test digital furniture for quality assurance
• Compile and update procedures, manuals and instructions relating to digital assets and delivery
• Visit sites as required to troubleshoot when an incident cannot be resolved by field operatives and would require expert knowledge
• Log detected and reported faults in ticketing systems
• Communication back to internal and external stakeholders on reported faults
• Returned players from the field analysis, repaired, and returned to stock in the warehouse
• Assist with the commissioning of newly installed digital assets
• Minimize screen downtime through active monitoring and response
• Drive continuous improvement initiatives to improve performance of costs
• Manage the ad hoc maintenance requests for 3rd parties.

About you:

You will be someone with demonstrated experience in a technical support role. In addition to:

• Experience with Linux operating systems preferred
• Experience with computer networking
• Understanding of computer hardware components and repair
• Familiar with Microsoft office products such as outlook and excel
• Bachelor in IT/Computer Science/Telecom or equivalent experience preferred.
• Experience in similar monitoring/troubleshooting role of digital component is desirable

Why join JCDecaux:

At JCDecaux your wellbeing, health, and safety are our top priority. We value and reward your contributions and ensure Belonging and Inclusion are at the heart of everything we do.

Benefits on offer:

• Opportunity to get an additional week of annual leave after your first year (25 days), volunteer leave, and dedicated celebration and wellness days.
• Participation in our bonus or OTE programs
• Access to comprehensive training and development opportunities, including personalised development plans and a range of in-person and online courses to support your career journey. Development which enables you to advance and reach your full potential.
• Parental leave and Market-leading fertility leave.
• Fully supported hybrid working arrangements (subject to role).
• Opportunities to be part of employee-led steering committees across Diversity & Inclusion, Reconciliation Action Plan (RAP), Corporate Social Responsibility (CSR) and Sustainability. Our dedicated DEIB committee champions are involved in initiatives like Pride Panel, International Women’s Day, and RAP. We also proudly partner with charities such as R U OK?, Oz Harvest, and Thread Together.

Join us and be part of a company where your ideas matter, your growth is a priority, and your contributions will help us lead the way in transforming the Out-of-Home landscape.