Junior NOC Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Junior NOC Analyst to join a project at a company specializing in financial market operations.

In this role, you will provide Level 1 technical support and assist with Level 2 troubleshooting across network and infrastructure environments. You will be responsible for monitoring systems, responding to incidents, and helping ensure the stability and availability of critical services.

As part of a high-availability, 24/7 operational environment, you will work closely with internal teams and external partners to support business-critical operations. This is an excellent opportunity for someone looking to develop their skills in infrastructure, networking, and operations within a fast-paced and technology-driven environment.

Responsabilities:

• Monitor infrastructure, systems, and networks to ensure availability, performance, and operational stability;
• Manage, track, and escalate incidents when required;
• Perform technical troubleshooting in critical environments, ensuring timely identification and resolution of issues;
• Coordinate with internal teams and external vendors to support incident resolution and service continuity;
• Follow operational procedures and ensure compliance with defined standards.

Requirements

• Around 1 year of experience in a NOC, IT Support, Infrastructure Support, Service Desk, or similar technical environment;
• Familiarity with infrastructure and network monitoring concepts;
• Exposure to monitoring tools (e.g., LibreNMS, Nagios, Grafana, LogicMonitor, or similar);
• Basic understanding of network and system infrastructure concepts, including TCP/IP, DNS, LAN/WAN, and general connectivity troubleshooting;
• Exposure to Cisco and/or Juniper environments is a plus;
• Familiarity with virtualization, storage, backup solutions, or performance monitoring tools is considered an advantage;
• Good verbal and written communication skills in English;
• Ability to work in a shift-based environment (including nights/weekends, if applicable).

Nice to Have

• Interest or exposure to scripting, automation, programming, and/or Artificial Intelligence;
• Previous experience in a high-availability or mission-critical environment.

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (3 days per month of home office)