IT Operations Manager

The Opportunity

We're looking for a Senior Manager, IT Operations to lead and evolve Fairmarkit's internal technology ecosystem. This role is responsible for the strategy, administration, security, and operational excellence of the platforms and services that power our global workforce.

The ideal candidate combines deep technical expertise with strong business acumen and a service-oriented mindset. You'll partner closely with Security, Engineering, People Operations, Finance, and business leaders to ensure our employees have secure, reliable, and scalable technology experiences.

This is a highly visible role that balances hands-on execution with strategic planning and process improvement.

What You'll Do

IT Operations & Infrastructure

• Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment.
• Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems.
• Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices.
• Manage employee onboarding, offboarding, and access management programs.
• Oversee asset management, procurement, inventory controls, and hardware lifecycle planning.
• Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability.
• Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence.

Identity, Access & Security Partnership

• Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices.
• Support audits, compliance initiatives, and security remediation efforts.
• Monitor and improve IT operational controls that support SOC 2 and other compliance requirements.

Business Systems & Automation

• Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency.
• Identify opportunities for automation and process improvement across IT workflows with AI
• Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives.

Leadership & Stakeholder Management

• Act as a trusted advisor to business leaders on technology strategy and employee experience.
• Establish and monitor service delivery metrics, SLAs, and operational KPIs.
• Manage relationships with external vendors, service providers, and technology partners.
• Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of progressive IT Operations, IT Infrastructure, or Corporate IT experience.
• 3+ years leading IT programs, projects, or teams in a fast-paced SaaS or technology environment.
• Deep expertise in administering modern SaaS ecosystems, including Google Workspace, Okta, Slack, Zoom, Atlassian, endpoint management platforms, and identity management solutions.
• Strong understanding of device management, endpoint security, access controls, networking fundamentals, and cloud-first IT environments.
• Experience supporting compliance frameworks such as SOC 2, ISO 27001, or similar.
• Demonstrated success in building scalable IT processes and operational programs.
• Strong project management and vendor management skills.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Highly organized, self-directed, and comfortable operating in a dynamic growth environment.

For this role you need to reside in one of the following states: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA). The annual compensation for this role is $155,934–$196,909, depending on experience and location, plus equity and benefits. This range is provided in accordance with applicable U.S. pay transparency laws. Final compensation will be determined based on experience, skills, and location.