VIP Customer Support Quality Control

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls;

• Provide detailed and structural feedback on the VIP CS/AM Agents' performance;

• Be able to clearly express your point of view to those you evaluate;

• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

• Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

• Inform the Management about the cases requiring urgent attention;

• Share your ideas/suggestions on improving the current processes of communication with VIP users;

• Perform the tasks that are sometimes repetitive, yet involve the elements of creativity.

Experience you’ll need to bring:

• Upper Intermediate level of English;

• At least 1 year of experience in Customer Support/Account Management departments;

• Experience with the customer communications tools (ideally, Intercom and Unitalk);

• Experience in Gambling/Betting and/or advanced level of sports knowledge would be a plus;

• Experience on a similar role would be a plus.

It's a perfect match if you have those personal features:

• Thoroughness, attention to detail;

• Strong communication skills;

• Problem-solving skills;

• Self-organization and proactiveness.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.