Enterprise Sales Engineer — CEE

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat’s Network Observability platform is transforming how organizations gain visibility, control, automation, and confidence across increasingly complex digital infrastructures. Together, we deliver market-leading network observability, infrastructure intelligence, performance monitoring, telemetry analytics, and automation solutions that help enterprises improve resiliency, accelerate troubleshooting, reduce operational complexity, and enable digital transformation across hybrid and multi-cloud environments.

We’re looking for a high-impact Sales Engineer who thrives at the intersection of technology, business strategy, and customer engagement. This is not a traditional demo-focused role. You’ll act as a trusted technical advisor to enterprise customers and channel partners, helping organizations modernize network operations, improve operational visibility, automate infrastructure workflows, and achieve measurable business outcomes.

You’ll collaborate across Sales, Product, Engineering, Customer Success, and Go-to-Market teams to shape customer strategy, influence product direction, and drive long-term customer value throughout the entire customer lifecycle — from evaluation and adoption through expansion and ongoing success.

If you enjoy translating deep technical expertise into measurable customer outcomes — and want to work with cutting-edge observability, telemetry, AI-assisted operations, and infrastructure intelligence technologies — we’d love to meet you.

What You’ll Do:

Partner with Enterprise Customers

• Lead consultative discovery engagements to uncover customer operational challenges, modernization priorities, cloud transformation initiatives, and business objectives
• Advise customers on network observability, telemetry strategy, AI-assisted operations, and infrastructure intelligence best practices across hybrid and multi-cloud environments
• Conduct executive and technical workshops that align technical capabilities to measurable business outcomes, operational efficiency, resiliency, and ROI
• Lead proof-of-value engagements that demonstrate operational improvements, faster troubleshooting, reduced downtime, and automation outcomes
• Guide customers through technical evaluations, onboarding, adoption, and expansion initiatives to ensure long-term customer success
• Build trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholders

Drive Technical Sales and Customer Success

• Architect and position observability and infrastructure intelligence solutions aligned to customer environments and strategic priorities
• Translate complex technical capabilities into customer-centric business value and operational outcomes
• Design integrated solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven operational workflows
• Support customers with Infrastructure-as-Code, orchestration, automation frameworks, and integration platform strategies
• Collaborate with Customer Success and Services teams to ensure seamless transitions from evaluation to deployment, adoption, and expansion
• Support channel and strategic partners in strengthening their technical positioning and customer engagement capabilities

Influence Product and Market Strategy

• Partner closely with Product Management, Engineering, Customer Success, and GTM teams to provide customer insights, competitive intelligence, and feature recommendations
• Contribute customer feedback related to observability workflows, telemetry analytics, automation use cases, integrations, and operational intelligence
• Participate in beta programs, solution validation initiatives, and customer advisory engagements
• Develop technical thought leadership content, enablement materials, workshops, and industry presentations
• Represent BlueCat’s LiveAction Network Observability solutions at customer events, industry conferences, webinars, and strategic engagements

• Maintain accurate technical engagement and opportunity updates within Salesforce and collaboration platforms
• Collaborate effectively across globally distributed and cross-functional teams
• Leverage modern remote engagement tools to support customers virtually while maintaining strong executive presence and relationship management
• Stay current on emerging technologies including AI-assisted operations, observability platforms, telemetry analytics, automation frameworks, hybrid cloud networking, and infrastructure intelligence solutions

What You Bring:

Technical Expertise:

• Strong understanding of enterprise networking, network operations, network security, infrastructure modernization, and observability architectures
• Experience supporting complex enterprise environments spanning on-premises, cloud, SaaS, and hybrid/multi-cloud infrastructures

• Routing and switching technologies
• Network observability and monitoring platforms
• Telemetry technologies including NetFlow, Flexible NetFlow (FNF), IPFIX, streaming telemetry, and analytics platforms
• PCAP / Deep Traffic Analysis
• QoS and application-aware networking
• Network Security components (Firewalls, IPS/IDS, NDR,…)
• Wireless networking and network security concepts
• API-driven infrastructure and automation frameworks
• Infrastructure-as-Code tools and orchestration platforms
• Cloud networking architectures and operational visibility strategies
• Understanding of DHCP/DNS infrastructure components and enterprise architectures.
• Familiarity with AI-assisted operations, infrastructure intelligence, operational analytics, and automation-driven workflows is highly valued
• Experience integrating platforms using APIs, automation frameworks, or orchestration technologies is strongly preferred
• CCNP, CCIE, or equivalent networking expertise is a strong plus

• Exceptional consultative selling and relationship-building abilities
• Strong executive communication and presentation skills, with the ability to influence both technical and business stakeholders
• Ability to connect technical capabilities to measurable business outcomes, operational efficiency, and strategic initiatives
• Strong facilitation, discovery, and advisory skills within complex enterprise sales cycles
• Comfortable leading both technical deep dives and executive-level strategic conversations
• Self-starter mindset with strong analytical thinking, adaptability, and problem-solving instincts

Experience & Education:

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or related field — or equivalent practical experience
• Experience in sales engineering, solutions engineering, network engineering, technical consulting, customer success engineering, or related customer-facing technical roles
• Experience working collaboratively across Product, Engineering, Sales,
• Marketing, Customer Success, and Services organizations
• Comfortable supporting customers in a remote-first engagement model with moderate travel as needed for strategic customer engagements and industry events

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive.