Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization.
### Responsibilities
Provide IT support to multiple office locations both remotely and onsite
Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services
Install and provide support for software and licensing
Work to completion, monitor for after actions, and track Helpdesk trouble tickets
Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals
Seek opportunities to improve knowledge, skills, and performance
Provide input for and/or document procedures and best practices
Perform routine audits of systems and software
Take after-hours calls and provide availability for off-hours emergencies
Regularly travel to our offices nationwide to provide IT support
### Qualifications
2-3 years of IT help desk or desktop support experience
Ability to work both independently with support from other team members on a highly effective and responsive IT team
Administrator-level knowledge of Windows 10/11 operating systems
Fluency with Microsoft Office Suite and Microsoft 365
Strong understanding of networked PCs and peripherals in a MS Active Directory environment
Willingness to learn and apply AI-assisted tools
Excellent communication skills in person, over the phone, via email, and by instant message
Strong customer service combined with a positive attitude
Patience with and empathy for staff as customers
Valid driver’s license and dependable vehicle for work-related trips with mileage reimbursement
Ability to lift 50 pounds
Benefit Highlights:
Medical, Dental, Vision, Life and Disability Insurance.
401(k) Plan with matching and profit sharing.
Flexible Spending Accounts.
Commuter Benefits.
Paid Vacation, holidays and sick leave.
8 weeks of Paid Parental Leave.
Mentoring and Career Development programs.
Research and Development group participation, and more.
EEO: Fehr & Peers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in the workplace. We welcome applicants of diverse backgrounds, and hire without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, marital or parental status, national origin, ancestry, citizenship, age, disability, genetic information, political affiliation, military service or any other characteristic protected by law.
Nondiscrimination: Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact
Human Resources.
