APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and concerns, and create positive customer experiences that strengthen loyalty and support our clients' success. Whether you're beginning your career or building on previous customer service experience, this role offers an opportunity to develop valuable communication, sales, and customer engagement skills in a fast-paced environment.
### What You'll Do
Customer Engagement
Respond to inbound customer inquiries with professionalism and enthusiasm
Conduct outbound calls to support customer outreach campaigns
Build rapport and strengthen customer relationships through positive interactions
Identify customer needs and provide accurate information and support
Deliver an exceptional customer experience during every interaction
Call Center Performance
Accurately document customer conversations and account information
Maintain engagement and active listening throughout customer interactions
Meet quality assurance, productivity, and customer satisfaction standards
Consistently achieve individual and team performance goals
Follow established processes and procedures while maintaining attention to detail
Team Collaboration
Support a positive and collaborative team environment
Share knowledge and best practices with teammates
Contribute to team success and customer satisfaction goals
Participate in training, coaching, and development opportunities
### What Makes You Successful
You enjoy talking with people and creating positive experiences. You're naturally friendly, professional, and patient, and you know how to make customers feel heard and valued.
You're also dependable, coachable, and motivated to achieve goals while working in a fast-paced environment. Whether you're helping a customer solve a problem or participating in an outbound campaign, you take pride in delivering excellent service and representing the brand professionally.
### Basic Qualifications
High school diploma or GED
Strong verbal and written communication skills in English and Spanish
Basic computer and data entry skills
Strong attention to detail and follow-through
Ability to multitask and work in a structured, performance-driven environment
### Preferred Qualifications
Previous call center experience
Previous customer service experience
Previous sales or customer engagement experience
Experience working in automotive, dealership, or contact center environments
### This Role Might Be a Great Fit If You…
Enjoy talking with people and building relationships
Thrive in a team-oriented environment
Are motivated by goals and performance metrics
Want to develop customer service, communication, and sales skills
Are looking for a company that offers opportunities for growth and development
### What We Offer
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Training and development opportunities
Career growth opportunities
Supportive team environment
### Schedule & Training
We believe in setting our team members up for success from day one. New hires will participate in a structured training program designed to help them build confidence, learn our systems, and develop the skills needed to excel in the role.
Training Schedule
Monday through Friday
9:30 AM - 6:00 PM
Regular Work Schedule (Following Training)
Monday through Friday: 9:30 AM - 6:00 PM
Saturday: 8:30 AM - 5:00 PM
Team members will receive on weekday off, typically Tuesday, Wednesday, or Thursday, to maintain a consistent five-day workweek.
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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