Rider’s Advantage is a leading provider of powersports F&I products and dealership support solutions. We partner with dealerships across the country to deliver innovative protection products, operational support, and exceptional customer experiences.
Our team is committed to helping dealership partners succeed through responsive service, strong communication, and trusted expertise. We take pride in building lasting relationships and delivering solutions that help our dealers grow their businesses while serving their customers effectively.
We are looking for an Account Executive Support to serve as a key connection between Rider’s Advantage, our dealership partners, and our internal teams. In this role, you will support dealer onboarding, operational questions, customer communications, and ongoing relationship management while helping ensure a seamless experience for our partners.
### What You'll Do
Dealer Support & Relationship Management
Support dealership onboarding and operational setup activities
Assist dealership personnel with remittance procedures and payment-related processes
Serve as a trusted resource for dealership questions and operational support
Build strong relationships through consistent communication and follow-up
Identify dealer concerns, opportunities, and trends and communicate them to leadership
Customer & Partner Communication
Respond to dealer and customer inquiries through phone, email, and digital communication platforms
Deliver prompt, professional, and solution-oriented service
Provide contract holders with general guidance regarding contracts and claims
Ensure a positive and consistent customer experience across all interactions
Account & CRM Management
Maintain accurate CRM records and dealer activity documentation
Track dealer communications, tasks, follow-up items, and ongoing needs
Manage organized workflows and ensure timely follow-up on outstanding issues
Assist with collections follow-up and remittance-related concerns
Operational Support
Develop expertise in Rider’s Advantage products and programs
Support dealerships with iTap Menu questions and troubleshooting
Assist dealerships transitioning through operational changes and new processes
Coordinate with operations, accounting, claims, and leadership teams to resolve issues efficiently
### What Makes You Successful
You’ll be successful in this role if you enjoy building relationships, solving problems, and helping customers succeed. You are highly organized, responsive, and proactive in your communication, ensuring that dealership partners receive timely support and guidance.
You thrive in a remote environment, can manage multiple priorities effectively, and take ownership of delivering excellent service while maintaining strong attention to detail.
### Basic Qualifications
Strong communication and interpersonal skills
Excellent organization and follow-up abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and documentation accuracy
Ability to work independently while collaborating effectively with a team
Self-motivated and comfortable working in a remote environment
### Preferred Qualifications
Experience in powersports, automotive, F&I, warranty, or dealership environments
Experience supporting dealer relationships, customer service, or account management functions
Experience using CRM systems and tracking customer interactions
Familiarity with collections processes or operational support activities
Experience using communication platforms such as Podium
### This Role Might Be a Great Fit If You…
Enjoy helping customers and partners succeed
Like balancing relationship management with operational support
Thrive in fast-paced environments where every day is different
Take pride in being organized, responsive, and dependable
Want to build long-term business relationships rather than focus solely on sales
### What We Offer
Competitive compensation
Health, dental, and vision insurance
Paid time off
Ongoing training and professional development
Career growth opportunities
Remote work environment
Supportive and collaborative team culture
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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