APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Contract Processing Specialist to support the processing, validation, and administration of customer and dealer contracts. In this role, you will help ensure contracts meet eligibility requirements, maintain accurate records, resolve issues, and support operational efficiency across the business.
### What You'll Do
Contract Processing & Validation
Review and process a high volume of contracts to ensure compliance with eligibility requirements and company standards
Enter, update, transfer, reinstate, and maintain contract records accurately across systems
Review documentation for missing or incorrect information and resolve discrepancies efficiently
Verify contract exceptions and support issue resolution processes
Customer & Dealer Support
Respond professionally and promptly to customer, dealer, and internal inquiries
Build strong relationships with internal teams, agents, and dealership personnel
Provide support and resolution for contract-related issues and operational questions
Deliver a high level of customer service and operational support
Operational Support & Process Improvement
Maintain accurate and consistent file documentation and reporting
Assist with monthly close-out and reconciliation activities
Support process improvement initiatives and operational enhancements
Participate in special projects and system improvement efforts as needed
Maintain knowledge of company systems, claims, financing, and product offerings
### What Makes You Successful
You’ll be successful in this role if you’re highly detail-oriented and enjoy working in fast-paced operational environments where accuracy and efficiency matter. You’re comfortable managing high-volume workflows while maintaining strong organization and attention to detail.
You’re also proactive and solutions-oriented, able to identify issues, resolve discrepancies, and collaborate effectively with both internal and external stakeholders.
### Basic Qualifications
High school diploma or GED
Strong organizational and multitasking skills
Strong written and verbal communication skills
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Ability to work effectively in a deadline-driven environment
### Preferred Qualifications
Associate degree in Business, Finance, or a related field
Experience in operations, contract administration, billing, or business processing
Experience working with high-volume transactional workflows
Experience with reconciliation, documentation review, or data validation
### This Role Might Be a Great Fit If You…
Enjoy solving problems and improving processes
Thrive in structured, detail-oriented environments
Like balancing operational work with customer support
Take pride in accuracy, organization, and efficiency
### What We Offer
Competitive compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Opportunities for professional growth and development
A collaborative and supportive team environment
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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