Portuguese-Speaking Player Support for Supercell Games in Sofia, Bulgaria
Posted about 2 months ago
Patrique Mercier Recruitment, in partnership with Supercell Games, is offering a unique opportunity for a Portuguese-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Portuguese and have a passion for gaming, this role allows you to develop your career with one of the world’s leading mobile game developers.
As a Portuguese-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Portuguese-speaking players, ensuring they have the best gaming experience possible. You will work closely with a passionate and innovative team dedicated to player satisfaction and community engagement.
Your Key Responsibilities
- Provide timely and accurate support to Portuguese-speaking players through multiple communication channels, including chat, email, and social media.
- Investigate, analyze, and resolve player issues with empathy and professionalism.
- Collect and communicate player feedback to relevant teams to help improve game features and support services.
- Maintain detailed and precise records of player interactions and support activities.
- Collaborate with cross-functional teams to enhance support processes and overall player experience.
- Assist in creating and updating support documentation and knowledge base materials.
Requirements
- Fluency in Portuguese is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
- Excellent verbal and written communication skills with the ability to interact professionally and empathetically with players.
- Eligibility and willingness to relocate to Sofia, Bulgaria.
Benefits
• Financial support during relocation (e.g.: for transportation, hotel stay,
rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
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