Norwegian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is looking for a Norwegian-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Norwegian and passionate about gaming, this is an excellent opportunity to join a leading mobile game developer and contribute to delivering outstanding player support.

As a Norwegian-Speaking Player Support Specialist, you will be responsible for assisting Norwegian-speaking players by providing timely, empathetic, and effective support. You will work closely with the team to enhance the player experience and contribute to the community’s satisfaction.

Your Key Responsibilities

• Deliver high-quality support to Norwegian-speaking players via chat, email, and other communication platforms.
• Investigate and resolve player issues promptly and professionally.
• Gather and communicate player feedback to relevant teams to help improve game features and customer support processes.
• Maintain accurate records of player interactions and support cases.
• Collaborate with cross-functional teams to improve support workflows and player satisfaction.
• Assist in creating and updating support documentation and knowledge base content.

Requirements

• Fluency in Norwegian is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Strong communication skills, both written and verbal, with the ability to interact empathetically and professionally with players.
• Ability and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses