Lithuanian-Speaking Player Support for Supercell Games in Sofia, Bulgaria
Posted about 2 months ago
Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to offer an exciting opportunity for a Lithuanian-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Lithuanian and passionate about gaming, this role presents a fantastic chance to advance your career with a leading mobile game developer.
As a Lithuanian-Speaking Player Support Specialist at Supercell Games, you will provide excellent support to Lithuanian-speaking players, ensuring they have an outstanding gaming experience. Join a creative and collaborative team focused on player satisfaction and delivering high-quality support services.
Your Key Responsibilities
- Respond promptly and professionally to player inquiries from Lithuanian-speaking gamers via chat, email, and social media.
- Investigate and resolve player issues efficiently and empathetically.
- Collect player feedback and communicate insights to relevant teams to enhance game features and support quality.
- Maintain accurate documentation of player interactions and support tickets.
- Work closely with cross-functional teams to continuously improve support processes and player experiences.
- Contribute to the creation and maintenance of support knowledge base materials.
Requirements
- Fluency in Lithuanian and English is required. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
- Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with players.
- Eligibility and willingness to relocate to Sofia, Bulgaria.
Benefits
• Financial support during relocation (e.g.: for transportation, hotel stay,
rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
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