Icelandic-Speaking Player Support for Supercell Games in Sofia, Bulgaria
Posted about 2 months ago
Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to offer an exciting opportunity for an Icelandic-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Icelandic and passionate about gaming, this role allows you to grow your career with a leading mobile game developer.
As an Icelandic-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Icelandic-speaking players, ensuring a smooth and enjoyable gaming experience. Join a creative and collaborative environment dedicated to player satisfaction and community engagement.
Your Key Responsibilities
- Provide timely and empathetic support to Icelandic-speaking players through various channels including chat, email, and social media.
- Investigate, troubleshoot, and resolve player issues efficiently.
- Collect player feedback and relay it to appropriate teams to improve game features and support quality.
- Maintain accurate documentation of player interactions and support cases.
- Collaborate with cross-functional teams to enhance support processes and overall player experience.
- Contribute to the preparation and updating of support documentation and knowledge base.
Requirements
- Fluency in Icelandic is required; proficiency in English is preferred. Please clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter).
- Excellent communication skills, both written and verbal, with the ability to engage empathetically and professionally with players.
- Eligibility and willingness to relocate to Sofia, Bulgaria.
Benefits
• Financial support during relocation (e.g.: for transportation, hotel stay,
rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
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