German-Speaking Player Support for Supercell Games in Sofia, Bulgaria
Posted about 2 months ago
Patrique Mercier Recruitment, in collaboration with Supercell Games, is offering an exciting opportunity for a German-speaking Player Support Specialist to join the team in Sofia, Bulgaria. If you are fluent in German and passionate about gaming, this role allows you to be a part of a leading mobile game developer and contribute to enhancing the player experience.
As a German-Speaking Player Support Specialist at Supercell Games, you will interact directly with German-speaking players, providing high-quality support to ensure a smooth and enjoyable gaming experience. Join a dynamic and innovative team dedicated to player satisfaction and community engagement.
Your Key Responsibilities
- Provide timely and professional support to German-speaking players through various channels such as chat, email, and social media.
- Investigate and resolve player issues effectively with empathy and attention to detail.
- Collect and report player feedback to relevant teams to help improve game features and support quality.
- Maintain accurate records of player interactions and support cases.
- Collaborate with cross-functional teams to enhance support processes and improve player satisfaction.
- Contribute to the creation and updating of support documentation and knowledge base articles.
Requirements
- Fluency in German is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
- Excellent communication skills, both written and verbal, with a professional and empathetic approach towards players.
- Eligibility and willingness to relocate to Sofia, Bulgaria.
- Passion for gaming and familiarity with Supercell’s games is an advantage.
Benefits
• Financial support during relocation (e.g.: for transportation, hotel stay,
rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
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