French-Speaking Player Support for Supercell Games in Sofia, Bulgaria
Posted about 2 months ago
Patrique Mercier Recruitment is proud to partner with Supercell Games to offer an exciting opportunity for a French-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in French and passionate about mobile gaming, this role offers a unique chance to develop your career with one of the most innovative companies in the gaming industry.
As a French-Speaking Player Support Specialist at Supercell Games, you will be responsible for delivering outstanding support to French-speaking players, ensuring an exceptional and smooth gaming experience. You will join a dynamic, collaborative team focused on player satisfaction and community engagement.
Your Key Responsibilities
- Respond to player inquiries in French via multiple channels such as chat, email, and social media.
- Investigate, troubleshoot, and resolve player issues efficiently and empathetically.
- Collect and communicate player feedback to relevant teams to help improve game features and support services.
- Maintain accurate records of player interactions and support requests.
- Collaborate with cross-functional teams to enhance support workflows and overall player experience.
- Contribute to the creation and update of support documentation and knowledge base articles.
Requirements
- Fluency in French is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
- Excellent communication skills, both written and verbal, with a professional and empathetic approach when interacting with players.
- Passion for gaming and familiarity with mobile games is a plus.
- Eligibility and willingness to relocate to Sofia, Bulgaria.
Benefits
• Financial support during relocation (e.g.: for transportation, hotel stay,
rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
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