The AV Installation Technician is responsible for the installation of commercial and residential audiovisual, security and other ip/network-based systems.

### Essential Responsibilities

Operate projecting equipment used for displaying multi-media in small conference rooms, auditoriums and/or lecture halls.
Connects low voltage wiring.
Terminates and repairs cables.
Installs wall plates, wall boxes and terminal boards.
Troubleshoots faulty equipment or systems to working condition.
Makes minor adjustments and repairs to equipment and notifies appropriate personnel when correction of major malfunction is required.
Positions, installs and connects equipment such as security cameras, projectors, microphones, amplifiers and lighting controls.
Measures distances accurately to lay out work according to design.
Drills holes and bolts metal framework and supports in place.
Cuts, drills and fits brackets, supports, covers and fixtures from metal sheet, strap or bar stock.
Bolts and screws control panels and assembled operating units to framework.
Pulls wiring through conduit.

Project Responsibilities:

Communicate all project variances with the AV Installation Manager

Schedule
Personnel
Change in Product

Attend all Pre-project meetings
Adhere to scheduled appointment times

It is the installer’s responsibility to arrive and communicate all complications with arrival time with Camera Corner customers.

Obtain Install packet
Cover page
Statement of Work
Departure Checklist
Arrival Checklist
Packing List
Systems Checkout list
Complete departure checklist
Adhere to all job site policies
- Entry procedures
- Smoking
- Parking
- Substance Testing
- Safety Protocols

### Competencies and Skills

Effectively express oneself in individual or group situations and have the ability to explain technical “jargon” in a manner that non-technical people can easily understand.

Handle all situations in a professional manner (i.e., time pressure, task difficulty, customer concerns, deadlines, etc.).

Strong attention to detail

Ability to take the initiative to get the job done by going beyond the normal performance expectations of the position. Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

Create a good first impression. Maintain personal appearance and company vehicles in a professional manner.

Meet people easily; get along well with people and put them at ease; get customers to like you, like ACP and enjoy doing business with us. Follow the “Golden Rule.”

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Follows up on all requests; Meets commitments.

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.

Writes clearly and informatively; Able to read and interpret written information.

Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.

Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.

Treats people with respect; Keeps commitments; Inspires the trust of others.

Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Completes work in timely manner; Strives to increase productivity; Works quickly.

Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Minimizes time missed at work to company allotted vacation and other PTO (paid time off) benefits.

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

### Knowledge, Education & Experience

High school diploma or general education degree (GED); Minimum of one-year related experience and/or training; or equivalent combination of education and experience.
Must have current driver's license with good driving history (no more than 2 minor violations and/or 1 major violation within the previous 12 months).
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Understanding of computers and how they integrate with AV and security system technologies (required).
Must be willing to drive company vehicles to various client sites on a daily basis. While many projects are local (within 60-mile radius), there will be projects that are beyond 60 miles from Green Bay so overnight travel is required for this position in order to meet specific client deadlines.

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

AV Installation Technician

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