The AV Account Manager provides account management services for customers of Tusker. Responsible to the Sales Manager to engage with customers, and follow the AV process to deliver world class AV Solutions. The quoted designs should represent a minimum acceptable profit margin and use products from approved vendors. The AV Account Manager is completely responsible for maintaining a positive and profitable relationship with the customer.

### Essential Duties & Responsibilities

Provide pre-sale and post-sale support to AV Department and Customers
Obtain a thorough Needs Assessment
- Determine customer needs
- Complete an onsite Needs Assessment survey
- Complete and review the Scope of Work that provides the desired solution
- Provide support to the Project
  - Attend Customer meetings to help determine needs
  - Effectively demonstrate new AV products to customers
  - Assist with company functions and special events
  - Research and Development
    - Work with Design Engineers and Systems Engineers to prove concepts and test products
    - Work with vendors to resolve product issues
    - Provide resource scheduling guidance for project management and service managers
      - Review scope to help determine best technical resource be assigned for new installations
      - Provide guidance to installation managers and customers
      - Assist with Customer Qualification
        
        Review plans of similar scope and budget to help qualify sale
        
        Provide support to the project - working with internal and external resources
        
        Reporting and Communication
        
        Maintain current information about the project in Connectwise and/or NetSuite
        
        Review project estimates for accuracy
        
        Maintain all pertinent documents in SharePoint
        
        Meet performance standards of the department
        
        Contribute to and plan to meet GP Targets for the Fiscal Year

### Competencies and Skills

Ability to interpret building blueprints, technical procedures and governmental regulations
Ability to write reports, business correspondence, and develop procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume
Ability to apply basic geometry and algebra skills
Ability to communicate in a clear and positive manner

### Knowledge, Education and Skills

Bachelor's degree from a four-year university; two years related experience and/or training; or equivalent combination of education and experience in Professional AV Systems engineering, technical theater, live events and/or design.
Knowledge of ConnectWise, NetSuite, MS Office Suite and D-Tools a plus
Valid driver's license
CTS Certification, or willingness to obtain

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Outside Sales Account Manager

Job details

Tusker