On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate.

Responsibilities:

Reviews client project briefs to understand knowledge gaps and defines expert search criteria
Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
Sources and reaches out to potential experts via phone, LinkedIn, and email
Screens experts critically, ensuring their experience and knowledge is aligned with client needs
Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate

Requirements

BSc in any field with a strong academic record
MSc in any filed will be considered as an asset
0–3 years of professional experience in customer service/support roles
Excellent knowledge of MS Office Suite
Excellent command of the English language, both written and oral
Fluency in an additional language is a strong plus
Strong interest in the business world, shown through studies, internships, or projects
Ability to think critically and quickly in fast-paced environments
Natural aptitude for negotiation and sales, with a client-first mindset
Commitment to delivering exceptional client service and value
Excellent communication skills and ability to collaborate effectively
Strong time and project management skills under tight deadlines
High level of result orientation and ownership, with excellent prioritization skills

Project Associate