Desktop Technician

Who We Are

APCON designs and assembles industry-leading network visibility and security technologies in the United States, supporting some of the world’s largest and fastest networks. Our solutions provide continuous, high fidelity visibility into network traffic, which helps organizations optimize performance, strengthen security, and protect mission critical systems. From data filtering to advanced packet processing, we deliver the tools enterprises need to monitor, secure, and manage their environments with confidence. We are a team that values innovation, collaboration, and engineering excellence, and we are committed to building the next generation of network technology.

This role is fully on site. Candidates selected to move forward will complete our standard prescreening process, which includes a background check and drug screen.

About the Role

We are seeking a skilled and experienced Desktop Technician to join our dynamic IT team. The ideal candidate will be responsible for the support, maintenance, and optimization of our IT infrastructure as it relates to the user/desktop environment, encompassing Windows, and Linux environments. This role requires strong technical knowledge, excellent troubleshooting skills, and the ability to work independently and collaboratively in a fast-paced environment.

What You Will Do

• Technical Support & Troubleshooting: Diagnose and resolve networking and connectivity issues, provide advanced support for Windows based workstations and servers, respond to and resolve escalated support tickets.
• Email Systems Support: Support Exchange Server (on-premises), including mailbox configuration and troubleshooting.
• Security & Compliance: Deploy and monitor anti-virus and anti-malware implementations for end users. Ensure systems are secure and compliant with organizational standards.
• Incident Resolution: Act as a point of escalation for complex desktop issues. Provide technical support across operating systems and applications.
• Documentation: Maintain accurate technical documentation, network diagrams, and system configuration records.
• After-Hours Support: Provide occasional support outside of regular business hours, including maintenance for windows, participate in system upgrades, and/or emergency troubleshooting.

What You Bring

• 3-5+ years of experience in IT systems support
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Strong proficiency with Windows environment, Linux distributions (e.g., Ubuntu, Alma, RHEL)
• Experience managing Exchange Server (on-premises) from ECP
• Familiarity with anti-virus and anti-malware tools and policies
• Ability to diagnose and resolve complex technical issues efficiently
• Excellent written and verbal communication skills
• Experience with virtualization technologies (e.g., VMware, Hyper-V)

Bonus Skills

• Industry certifications such as CompTIA Server+, Microsoft Certified: Windows Server, Red Hat Certified System Administrator (RHCSA), or Apple Certified Support Professional (ACSP)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, firewalls)
• Strong scripting and automation skills (e.g., PowerShell, Bash) are a plus
• Familiarity with backup and disaster recovery solutions

Why Join APCON

• Medical, dental, and vision insurance
• Company paid short term and long-term disability
• Flexible spending accounts
• HSA account with company contribution
• Generous PTO program
• 401(k) with company match
• Professional development opportunities
• Collaborative and innovative engineering environment
• Company paid holidays
• Stable and established company with long term customers and ongoing investment in engineering

APCON is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Offers are contingent on the successful completion of pre-employment background and drug screenings.