Helpdesk Administrator

Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.

Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.

• As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
• The position hours will be Monday to Friday 8 am to 5 pm
• Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk 
• Excellent organisational skills, able to work to deadlines and work under pressure 
• Excellent telephone manner
• Great communication skills - Able to deal with customers and all levels
• Proficient in Microsoft Office programs excel Outlook and Word
• Have the ability to pick up new processes, retain and process Information
• Ability to be part of a team and carry out of variety of tasks
• The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently

Requirements

• Monitoring mailboxes
• Login and following up of emergency callout orders & PO’s 
• Ensuring all jobs from previous evenings and weekends are updated
• Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
• Operating uploading and updating jobs on our company job management system
• Updating worksheet with changes and statuses of each job
• Managing client portals
• Ability to prioritise his own workload to meet deadlines
• Providing of level of support to Our Mobile Engineers
• Providing clients with updates on the progression of jobs and projects
• Working to time scales as part of a high performing team 
• Taking direction From your line, Manager

Benefits

• Company events
• Company pension
• Free parking
• On-site parking