Business Development Manager (Customer Success & Account Growth) | Hybrid GDL

At MezTal, growth is built through relationships.

We are looking for a relationship-driven professional who combines business development experience with a strong customer mindset. Someone who enjoys creating connections, identifying opportunities, growing partnerships, and building long-term customer relationships.

This role goes beyond traditional sales. We are looking for someone who not only creates growth opportunities, but also stays connected to customers, supports long-term engagement, and creates impact throughout the customer journey.

The ideal candidate naturally balances commercial thinking with customer success.

We move fast, adapt constantly, and build while doing. The right person will feel energized by ownership, ambiguity, growth, and human connection.

What You Will Do

Drive business growth and customer expansion

• Identify new business opportunities and support customer acquisition efforts
• Build relationships with prospective customers and strategic partners
• Contribute to growth initiatives that increase customer reach and market impact
• Support commercial goals, growth initiatives, and customer expansion opportunities
• Develop relationships that create long-term business value

Build and grow customer relationships

• Support customers throughout their journey and strengthen long-term partnerships
• Conduct proactive outreach and relationship-building activities
• Identify opportunities for increased customer engagement, retention, and growth
• Maintain strong customer connections beyond initial acquisition

Blend business development with customer success

• Support account expansion initiatives and long-term customer growth
• Partner cross-functionally to improve customer outcomes and business impact
• Contribute to retention, engagement, and customer development efforts
• Balance customer experience with growth objectives

Bring energy into growth initiatives

• Identify opportunities proactively
• Build trust quickly
• Create meaningful relationships
• Think strategically about customer value and future opportunities

Requirements

Required Qualifications

• Advanced / Fluent English communication skills (near-native preferred)
• Must currently live in Guadalajara, Jalisco
• Valid US Visa (required)
• 3+ years of experience in:
• Business Development
• Client Growth
• Strategic Partnerships
• Experience meeting sales metrics, growth KPIs, or commercial goals
• Experience building customer relationships and driving business outcomes
• Strong executive communication and stakeholder management skills
• Comfortable working in fast-paced and evolving environments
• Experience managing customer relationships throughout the full customer lifecycle, including post-sale follow-up, customer engagement, retention, and long-term partnership development
• Experience supporting customers beyond acquisition through relationship management, account growth, customer care, adoption, or ongoing customer success initiatives

Experience with one or more of the following:

• New business generation
• Customer acquisition
• Account expansion
• Upsell / cross-sell
• Revenue growth initiatives
• Customer retention
• Book of business ownership
• Portfolio management
• Renewals
• Customer lifecycle ownership
• CRM platforms (HubSpot, Salesforce, etc.)
• SaaS, technology, healthcare, staffing, senior living, or customer-focused environments

What We Are Looking For

Someone who:

• Enjoys building relationships
• Thinks commercially
• Loves creating customer impact
• Brings energy and ownership
• Is proactive and resilient
• Feels comfortable with ambiguity and change
• Likes building while moving fast
• Creates growth while keeping customers engaged and successful

Benefits

• Christmas Bonus: 30 days, to be paid in December.

• Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• Multicultural Exposure: Work with operations within Mexico and United States.