IT Operations Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Application Support to join a project at a company specializing in the management of financial markets.

Responsibilities

• Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
• Monitor, analyze, and resolve operational alerts and incidents;
• Investigate and resolve L1 and L2 automation failures;
• Manage different types of tickets, including incidents, changes, and service requests;
• Ensure the proper escalation of major incident processes within the defined SLAs;
• Create and maintain operational procedures and knowledge base articles;
• Work according to best practices and processes based on the ITIL methodology;
• Collaborate with different technical teams to ensure service stability.

Requirements

• Knowledge of Linux;

• Knowledge of monitoring platforms;
• Knowledge of Jira and ITIL methodology;
• Good English skills;
• Availability to work in a 24/7 shift schedule;
• Interest and motivation to grow in the operations and technology field;
• Analytical skills, sense of responsibility, and team spirit.

Nice to Have

• Previous experience in operations, support, or monitoring environments;
• Knowledge of networking;
• Good communication skills in critical environments;
• Proactive profile with a continuous improvement mindset.

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (1 day per week of home office)