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Global Service Desk Analyst - Spanish Bilingual

Long View Systems·See all Long View Systems jobs on Jobr

Posted about 1 month ago

RemoteRemote Opportunities - Canada46k - 50k CAD
Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
 
We are looking for a professional and eager Spanish Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. 
### A Day in the life:
  • Submit fully documented customer issues into a ticket management system
  • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
  • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
  • Understand and assist with all internal and external escalations
  • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
    • ### What you bring:
  • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
  • The ability to speak Spanish and English fluently in a professional environment
  • Excellent Spanish and English bilingual written and verbal communication skills 
  • Proven ability to troubleshoot and resolve technical and procedural issues
  • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
  • Capability to establish rapport among peers and colleagues
  • Proven ability to provide superior customer service both on and off of the phone 
  • Ability and willingness to work over weekends
    • ### What makes you awesome:
  • ITIL Incident Management understanding
  • A+ Certification
    • ### Why work at Long View:
  • Great people and culture
  • Recognition programs
  • FUN
    • Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

    Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

    Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
     


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    See all Long View Systems jobs on Jobr
    Job details
    Workplace
    Remote
    Location
    Remote Opportunities - Canada
    Salary
    46k - 50k CAD
    per year
    Long View Systems logo
    Long View Systems
    View company page

    We’re the technology company putting people first. Read about our journey to 100 years.

    WebsiteLinkedIn+2
    Employees
    1307
    Industry
    IT Services and IT Consulting
    Headquarters
    Calgary, Alberta
    Founded
    1999
    Company location
    Suite 2100, 250 – 2 Street SW, Calgary, Alberta T2P 0C1, CA
    Specialties
    Cloud (Hybrid, Private, Public), Project Management Office (PMO), Managed Services, Procurement & Licensing, Virtualization, Storage, Hybrid IT, Data Center, Collaboration, IT Architecture, Mobility, Networking, End User Computing, Security, OneCloud, End User Experience, Cyber Security, Applications, SYNC Source, and Infrastructure

    Key team members

    Roy Genilo

    Roy Genilo

    Wendy Gehm

    Wendy Gehm

    Rod Morreau

    Rod Morreau

    Tasha Engel

    Tasha Engel

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