Employee Service Center Representative – Part-Time

Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?

· Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).

· Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.

· Support employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.

· Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as assigned.

· Contribute to various HR functions, which may involve supporting licenses and certifications, supporting training and development initiatives, and assisting with Time and Attendance related disciplinary actions.

· Partner with Coordinators and assigned ESC Leadership in all areas of day-to-day departmental orientation.

· Support Employee Service Center office with assigned on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?

· Previous call center, HR or administrative (scheduling, payroll, employee services) support experience.

· Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.

· Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.

· Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.

· Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.

· Proficient problem-solving, reasoning, motivational, and organizational skills are essential.

· Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.

Special Requirements

· Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

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