About The Role - Te mahi
We are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel.
This is a full-time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28 - $29, minimum guaranteed hours are 30 per week.
You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off.
Responsibilities | Ngā haepapa
- Oversee and lead Front Office operations including scheduling and rostering
- Assist with busy check-in and check-out periods, maintaining exceptional service standards
- Support team training, development, and ongoing coaching
- Manage guest feedback and service recovery with a focus on continuous improvement
- Ensure effective communication across departments (Housekeeping, Maintenance, F&B, Reservations)
- Maximize occupancy and average room rates through daily operations
- Maintain high standards of appearance, grooming, and performance across the Front Office team
- Run daily and weekly operational briefings and team meetings
- Lead emergency procedures and uphold guest safety protocols
- Ensure compliance with all relevant NZ legislation including the Sale and Supply of Alcohol Act 2012
Requirements
About You | Ko Koe Tēnei
- Proven Front Office or Duty Manager experience in a hotel environment
- LCQ or Duty Manager Licence (preferred)
- Availability to work flexible rosters, including weekends, public holidays, and overnight shifts
- Strong leadership and communication skills
- Excellent problem-solving abilities and a calm, guest-focused approach under pressure
- A collaborative, hands-on style that leads by example
- Flexibility and weekends working.
Benefits
We are all valued | He kura te tangata
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty, staff parking and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Other open roles at Hind Management(6)
Hind Management is a family-owned, owner-operated hotel management company founded in 2000 and led by CEO Sudesh Jhunjhnuwala ONZM. With over 25 years of experience developing, owning and operating hotel assets and brands, we bring an owner's perspective and an entrepreneurial mindset to everything we do. Our portfolio spans hotels, food and beverage, wellness spas and co-working spaces, with eight hotels across five locations and a team of over 650 people delivering exceptional guest experiences every day. We operate international franchised and independent assets, manage Sudima Hotels, and offer greenfield development, redevelopment and flexible modular services, all supported by a centralised operating platform. We work alongside owners and brands as true partners, listening first and then adapting our model, services and expertise to fit the asset, the market and the opportunity. No two assets are the same, and neither is our approach. We are guided by three core commitments: Trusted Expertise - A proven operator with the hands-on discipline, commercial rigour and innovative thinking to deliver consistent, high-performance outcomes across every asset class. Responsible Leadership - Rooted in the values of manaakitanga (hospitality) and kaitiakitanga (guardianship), we lead with care, integrity and accountability for our people, partners, communities and environment. Sustainable Performance - We deliver results. Consistently. Balancing brand integrity with owner objectives to drive revenue, manage costs, protect asset value and support long-term growth across every market we operate in. As we expand our asset-light operating platform globally, we are deepening partnerships with owners and international brands who share our values, our ambition and our long-term view. Unlocking the full potential of hotel assets - for partners, guests and communities.
Key team members
Nicola Lynch
Kanika Jhunjhnuwala
Hemal Ghetla
Shravan Kumar Chennojwala
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