The Role | Te mahi
We are seeking a Night Auditor to provide an exceptional level of service that exceeds expectations of our guests.
This fixed term role based at Novotel Christchurch Airport.
Responsibilities
- This role reports in to the Night Manager.
- Manage the hotel whilst on shift and when senior managers are not present.
- Assisting with guest inquiries and ensuring a warm and friendly interaction.
- Ensure all complaints are deal with appropriately.
- Attend to any emergency issues including security, maintenance, fire or evacuation.
- Complete Audit procedures and tasks, including running financial reports, investigate anomalies and complete any other end-of-night tasks.
- Carry out regular security walks and check all areas of the hotel (quality and presence),
- Front Desk during check in and check out periods during the night.
Requirements
About you | Ko koe tenei
- Must be available to work overnight
- Ideally if they have Duty Manager license
- Confident and motivated with a strong guest service orientation
- Professional personal presentation and a great work ethic
- Previous front office experience at supervisory level.
- Exceptional attention to detail
- Flexible and adaptable in approach and a team player.
- Ability to prioritize and work well under pressure
- Right to Work in NZ
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
As an employer of choice, we offer great employee benefits including:
- Free Life cover, Digital Will & Best Doctors service
- Staff meals on duty and free parking near the airport
- Wellbeing program, including Health insurance discounts
- Excellent reward & recognition events
- Excellent staff, friends and family rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy
Who We Are - Ko Wai Mātou
Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!
Nau mai, haere mai, tauti mai!
At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Other open roles at Hind Management(6)
Hind Management is a family-owned, owner-operated hotel management company founded in 2000 and led by CEO Sudesh Jhunjhnuwala ONZM. With over 25 years of experience developing, owning and operating hotel assets and brands, we bring an owner's perspective and an entrepreneurial mindset to everything we do. Our portfolio spans hotels, food and beverage, wellness spas and co-working spaces, with eight hotels across five locations and a team of over 650 people delivering exceptional guest experiences every day. We operate international franchised and independent assets, manage Sudima Hotels, and offer greenfield development, redevelopment and flexible modular services, all supported by a centralised operating platform. We work alongside owners and brands as true partners, listening first and then adapting our model, services and expertise to fit the asset, the market and the opportunity. No two assets are the same, and neither is our approach. We are guided by three core commitments: Trusted Expertise - A proven operator with the hands-on discipline, commercial rigour and innovative thinking to deliver consistent, high-performance outcomes across every asset class. Responsible Leadership - Rooted in the values of manaakitanga (hospitality) and kaitiakitanga (guardianship), we lead with care, integrity and accountability for our people, partners, communities and environment. Sustainable Performance - We deliver results. Consistently. Balancing brand integrity with owner objectives to drive revenue, manage costs, protect asset value and support long-term growth across every market we operate in. As we expand our asset-light operating platform globally, we are deepening partnerships with owners and international brands who share our values, our ambition and our long-term view. Unlocking the full potential of hotel assets - for partners, guests and communities.
Key team members
Nicola Lynch
Kanika Jhunjhnuwala
Hemal Ghetla
Shravan Kumar Chennojwala
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