CRM Analytics Manager

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

What you'll do:

• Conduct deep-dive KPI investigations (churn, LTV, retention), recommending smarter budget allocation via SQL and advanced analytics
• Lead and mentor 3-5 Brand Analysts, developing them from reporters into strategic P&L owners
• Maintain holistic oversight of Acquisition, CRM, and Fraud/Risk ecosystem impacts
• Bridge Business and Data Science teams, guiding ML features for churn/LTV/propensity models
• Standardize analytical best practices for consistent, high-level strategic output
• Act as brand health gatekeeper, ensuring balanced growth across all KPIs

What we're looking for:

• Proven experience in social gaming/iGaming analytics or commercial roles with P&L responsibility
• Team management experience building strategic thinkers and fostering continuous learning
• SQL proficiency; experience with CRM platforms (Klaviyo, HubSpot), ML applications, and data privacy (GDPR)
• Business owner mentality focused on optimization, efficiency, and taking ownership
• Investigative mindset — you dig deeper into data until hidden truths are uncovered
• Ability to translate complex business needs into technical requirements for predictive modeling

Why you'll love it here:

Growth & Continuous Learning: Shape our gaming portfolio with full autonomy — every challenge sharpens your skills in a dynamic environment where your insights directly influence millions of player experiences.

Ego-Free Collaboration: Lead a high-impact team in an environment of open communication, mutual respect, and flat hierarchy where everyone's input counts.

Ownership & Accountability: Drive real P&L results from day one, building leadership skills through initiative ownership while collaborating across functions.

Purpose & Impact: Your analytical discoveries directly fuel strategic decisions and our rapid growth — making tangible, rewarding impact in the innovative social gaming space.

Flexibility & Rewards: Enjoy meaningful recognition for your contributions and the autonomy to work in ways that suit you, balancing high performance with personal well-being.

Equal Opportunities Statement
We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier. We welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.

Diversity fuels our innovation, collaboration, and growth. We're committed to creating an environment where everyone can contribute their best work and thrive.