About the role
We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.
### Responsibilities
Supervise and manage the first-mile hub operations, ensuring parcels are received, sorted, and dispatched accurately and on time.
Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets.
Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence.
Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability.
Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer.
Implement and maintain health, safety, and compliance standards within the hub.
Optimize resources (staff, equipment, space) to meet volume demands efficiently.
Handle operational issues and escalations, ensuring quick resolution and minimal service disruption.
Conduct daily shift briefings, monitor staff performance, and provide training where needed.
Generate operational reports and highlight improvement areas to management.
### Qualifications
Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field.
3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
Strong leadership and team management skills with the ability to motivate frontline staff.
Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
Proficient in using logistics systems, scanners, and MS Office tools.
Good communication and problem-solving skills.
Ability to work under pressure and manage high-volume operations.
Flexibility to work shifts, weekends, and holidays as required.
### What we offer
Opportunity to be part of a fast-growing logistics company.
Competitive salary and benefits.
Career development and growth within Operations.
A dynamic and supportive work environment.