Fleet Quality Senior Manager

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role :

As the Fleet Quality Sr. Manager, you will collaborate with managers and stakeholders to enhance how Bosta applies its houserules. This role requires a strategic thinker, effective communicator, and proactive problem solver who collaborates cross-functionally to develop and execute initiatives that elevate Stars quality and performance.

Job Code:

NB-2025OPER-028 

-Develop Bosta houserules and look into how they’re being applied.

-Develop a strategy to tackle fake attempts that a Star would do.

-Analyze Stars behaviours and reactions and develop the correct tools and methedologies for elevating the overall fleet quality.

-You’ll manage a big team of coordinators who work on these rules on daily basis.

-Collaborate with cross-functional teams to identify and streamline stars’ touchpoints, ensuring efficient policies.

-Utilize star insights to drive product and service enhancements.

-Be an advocate and voice for the star within the organization.

-Build and manage relationships with stars.

-Provide high-level analysis and reporting.

-Report and analyze project results, taking corrective actions when needed.

-Bachelor's degree in a relevant field.

-5+ years of experience of relevant work experience.

-Strong analytical skills.

-Ability to thrive in a fast-paced dynamic environment.

-Ability to handle multiple tasks.

-Strategic thinking and Team player.

-Excellent communication skills.

-Identify data discrepancies and issues.

-Able to swiftly escalate identified concerns to the relevant teams and channels.