Customer Experience Specialist - eCommerce (AU Brand)
Posted 2 months ago
Join Lifely as a full-time Customer Experience Specialist - eCommerce (AU Brand) . In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
What you'll be doing
- Respond to customer inquiries and complaints via phone, email and live chat channels
- Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
- Process customer returns, exchanges and refunds in a timely manner
- Assist with product research and provide recommendations to customers
- Identify customer trends and pain points to help improve our operations and service
- Contribute to the continuous improvement of our customer service processes and procedures
- Work during Australian business hours to align with customer needs
About us
Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.
Apply now to become our next Customer Support Specialist - eCommerce (AU Brand)!
Requirements
What we're looking for
- 3 years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Business level English proficiency to effectively communicate with Australian customers
- Excellent problem-solving and critical thinking skills to quickly resolve customer issues
- Proficient in using customer service software and tools
- Experience with Shopify or other eCommerce platforms for customer support functions
- Adaptable and able to work in a fast-paced, dynamic environment
- Passionate about delivering exceptional customer experiences
Benefits
What we offer
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
- Work from Home role
Other open roles at Lifely(6)
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