Serve as the main point of contact for corporate clients, handling requests, inquiries, and complaints efficiently.
Process and follow up on client transactions by coordinating with internal departments to ensure timely execution.
Promote and cross-sell banking products and digital services to enhance client engagement and utilization.
Monitor client accounts and credit facility usage, ensuring optimal utilization aligned with targets.
Deliver a full range of corporate banking services, including account management, transfers, trade finance, guarantees, and documentation.
Ensure accuracy, completeness, and compliance of all client requests before processing.
Maintain ongoing communication with clients and internal stakeholders to support service delivery.
Prepare reports and support continuous improvement of service quality.
Participate in business continuity activities and support operational resilience.

Requirements

Bachelor’s degree in Business Administration, Banking, or a related field
Minimum of 3 years’ experience in banking or customer service
Preferably experienced in dealing with corporate clients and commercial/industrial sectors
Good command of English
Strong knowledge of banking products and services
Good understanding of internal policies, procedures, and regulatory requirements in Bahrain
Familiarity with international trade and banking practices
Proficient in computer systems and banking applications
Cross-selling and sales skills
Strong planning and organizational abilities
Ability to handle client complaints effectively within delegated authority
Strong communication and interpersonal skills
Ability to work under pressure

Corporate customer service Officer -Bahrain