Commercial Insights Analyst

About Docplanner

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and Jameda).

Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Role overview

The Commercial Insights Analyst supports the Commercial Product Operations Manager by

generating structured insights that help Sales and Customer Success improve acquisition,

retention, and expansion outcomes at Doctoralia México.

This role focuses on transforming commercial data into actionable recommendations. The

analyst works across Sales, Customer Success, Marketing, and Operations teams to analyze

performance trends, identify improvement opportunities, and support data-informed decision making.

The role is expected to progressively move from ad-hoc reporting toward deeper analytical work that explains performance drivers and proposes measurable improvement initiatives.

This is not a Business Intelligence reporting-only role.

Key responsibilities

- Strategic Analysis & Insights

• Analyze commercial performance across the customer lifecycle, focusing on: Definition of ICP, Retention and churn drivers, Customer engagement and usage patterns, Expansion and upsell opportunities, Pricing and packaging performance

• Develop structured analyses that move beyond descriptive reporting into explanation of

performance drivers. Translate analytical findings into clear recommendations for Sales and Customer Success leadership.

- Commercial Performance Monitoring

• Develop and maintain analytical frameworks that monitor key commercial metrics such as: Sales productivity indicators, Customer acquisition efficiency, Customer retention and churn, Expansion revenue.

• Ensure metrics are consistently defined and comparable across time periods. Provide clear narrative explanations of performance trends. Monitor initiative performance and track measurable business impact

- Business Decision Support

• Partner with the Commercial Product Operations Manager and commercial leadership to support strategic projects with structured analysis, quantify potential impact of proposed initiatives, validate hypotheses using commercial data, build business cases for operational improvements

🎯Qualifications

1. Experience: 1–3 years of experience in analytics, strategy, consulting, or commercial insights roles analyzing business performance in Sales, Customer Success, or revenue-generating environments

2. ADN Tech: You are highly comfortable working in Startup, Consulting, or Commercial environments.

3. Tech Stack: Advanced in Excel/Sheets, Power BI, Tableau y Salesforce or equivalent commercial platforms

4. Soft Skills: Experience translating data analysis into business recommendations, analytical,

5. Language: Fluent in English

Value Proposition (Compensation & Benefits)

We offer a high-performance environment with a competitive benefits package:

🏠 Hybrid Work Model
The perfect balance between the energy of the office and the comfort of working from home.

🌴 Real Time Off
22 vacation days starting from year one + your birthday off to celebrate your special day.

🏥 Health First
Comprehensive Major Medical Insurance for your peace of mind.

💰 Financial Benefits & Perks
Savings fund, grocery vouchers, and additional monthly benefits.

💪 Wellbeing Matters
Access to TotalPass & iFeel memberships to support your physical and emotional wellbeing.

🌍 Global Culture
Professional growth opportunities within an international company operating in more than 13 countries.

Are you ready to transform the healthcare industry in Mexico? We’d love to meet you!