Global IT Manager

Job Summary

We are seeking a highly resilient and strategic Global IT Manager to be based in Shenzhen. This pivotal role is responsible for overseeing IT Support across all global offices and leading the Global Security Operations Center (SOC). You will ensure that technical infrastructure is secure, standardized, and optimized across all international sites. The ideal candidate must excel in high-pressure, fast-paced environments and possess consulting-grade expertise in managing global IT functions.

Key Responsibilities

• Global Security Operations (SOC): Lead the global SOC framework to monitor, detect, and mitigate cybersecurity threats across all international business units.
• Global Site Support: Manage and coordinate IT support functions for offices worldwide, ensuring seamless technical operations and high service quality for global staff.
• Standardization: Establish and implement unified IT support standards, security protocols, and incident response procedures globally.
• Cross-Regional Collaboration: Coordinate technical resources across different time zones to resolve complex IT issues and ensure business continuity.
• Agile Adaptation: Rapidly adjust IT strategies and deployments to align with the company’s fast-changing business needs and global expansion.

Requirements

• Language: Native or professional fluency in English and Mandarin. English must be used as the primary working language for global communication and reporting.

• Core Experience: 8+ years of IT management experience, with a mandatory background in Security Operation Center (SOC) management.
• Global Expertise: Proven experience in managing IT support for multiple global locations; a background in IT Consulting (e.g., Big 4, Accenture) is a significant advantage.
• Resilience: Ability to thrive in a fast-paced, high-pressure environment and effectively manage rapid changes and global complexities.
• Technical Acumen: Deep understanding of global IT infrastructure, cloud security, and international data compliance standards.