Guest Relations Executive (Osteria Mozza)

As a Guest Relations Executive, this role delivers prompt, courteous service while taking ownership of assigned tasks to ensure smooth pacing and guest satisfaction. The position requires strong menu knowledge, basic beverage understanding, and the ability to address guest needs and feedback professionally. Working closely with the wider team, the role delivers and upholds service standards for a seamless and positive dining experience.

RESPONSIBILITIES

• Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a positive, polite and professional manner.
• Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
• Monitor guest experience within the station and proactively address service needs.
• Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
• Possess basic wine and beverage knowledge to confidently support recommendations and escalate complex enquiries to senior team members.
• Respond promptly and effectively to guest requests and seek guidance from Manager if necessary.
• Serve as a role model on the floor by demonstrating high service standards, professionalism, and teamwork - based on established standards and guidelines.
• Handle minor guest feedback or concerns professionally and escalate more complex issues to the Supervisor or Manager.
• Report and manage any accidents or incidents promptly in consultation with the Manager.
• Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
• Maintain and ensure the dining area is clean and organized at all times.
• Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
• Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
• Any other duties assigned by the management.

Requirements

• 1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
• A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
• Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
• A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
• Possess an outgoing and engaging personality
• Flexibility and commitment to work shift hours, weekends, and public holidays.

Benefits

• Annual Leave, Family Care Leave & Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme