IT Operations

We are looking for a highly organized and detail-oriented Executive Assistant – IT Operations to support day-to-day operational execution across both people and technology functions.

This role will play a critical part in ensuring smooth employee lifecycle processes while also managing core IT coordination tasks such as access provisioning, systems administration, and equipment logistics. The ideal candidate is process-driven, tech-savvy, and comfortable working cross-functionally in a fast-paced environment.

Key Responsabilities

IT Operations

• Set up new hire laptops remotely. 

• Manage user account provisioning and deprovisioning across internal systems (e.g., Google Workspace, Slack, ATS, HRIS, SaaS tools)
• Maintain and audit access controls and permissions, ensuring security and compliance
• Coordinate equipment logistics (ordering, shipping, retrieval, inventory tracking)
• Serve as the first point of contact for basic IT support requests and escalate when needed. 
• Support the implementation and administration of new tools and systems
• Ensure smooth onboarding/offboarding IT workflows

Requirements

• 1+ years of experience in operations, IT support, or administrative roles
• Strong familiarity with SaaS tools and user management systems (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
• High attention to detail and strong organizational skills
• Ability to manage multiple workflows and prioritize effectively
• Strong communication skills (written and verbal)
• Comfortable handling confidential information
• Proactive mindset with a focus on process improvement
• English skills.

Nice to Have

• Basic understanding of IT security and access management best practices
• Experience with remote team operations
• Familiarity with tools like Okta, Jira, or similar

Benefits

• All statutory benefits per Colombian labor law (health, pension, severance, prima de servicios)

• Prepaid medicine

• Yearly Academic Budget

• Work from abroad policy

• Home office setup