Bahasa Indonesia Player support Tier 1

About the role: 

• Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. 

• Perform language translation and proofreading where necessary. 

• Respond and support players with issues via email, including but not limited to password resets and more. 

• Business hours 9:00-18:00 (Depending on project you are assigned) 

• Support 365 days a year including weekends and holidays (shifts) 

Requirements

Requirements: 

• 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment. 

• Effective in Native written communication skills in Indonesian. 

• Business level English (includes reading and writing.) 

• Able to deliver excellent customer service via email. 

• Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer) 

• Able to solve customers’ problems with attentivity and accurately within guidelines. 

• Team player mentality. 

• This position is only for applicants residing in Japan with a valid working visa. Visa support may be available if necessary.

Working Conditions: 

• Office location: Otsuka, Tokyo 
• Working hours:  9:00-18:00  

Benefits

Benefits 

• Collaborating with people creating innovative interactive entertainment. 

• Dynamic and entrepreneurial culture. 

• Video games focused environment. 

• Contract Employee *Permanent employee promotion is available. 

• Trial period: 3 months / No change in conditions. 

• Up to 50,000-yen reimbursement or train pass.