Intermodal Operations Coordinator

KlearNow.AI

Posted about 1 month ago

KlearNow is building the intelligence layer for global trade and logistics. We turn fragmented, messy data into instant, reliable intelligence, enabling AI to reason and act in high-stakes, real-world environments. We are a small, sharp team operating at the frontier, and we are looking for builders who want to define the technical foundation from the ground up.

### Role Overview

We are seeking an experienced Intermodal Operations Coordinator who thrives in a fast-paced, multimodal environment and brings the operational know-how to match. You'll work alongside a skilled team, supported by a proprietary platform built for speed and visibility, to keep complex shipments moving and customers informed.

This role blends high-volume operational execution with an administrative backbone, keeping data clean, documentation tight, and nothing falling through the cracks.

### What You’ll Do

Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio

Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost

Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions

Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through

Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions

Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up

Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems

Support carrier onboarding, carrier coordination, and relationship development

Technology You’ll Work With:

Proprietary Platform — Purpose-built for all-mode operations

ThoughtSpot — AI-driven business intelligence and reporting

Third-party TMS — Load management and dispatch

Microsoft Excel — Reporting and operational tracking

### What We’re Looking For

3–5 years in logistics operations with direct drayage experience and a strong multimodal background

Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes

Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through

Experience working with CBP, customs brokers, and freight forwarders on import/export shipments

Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus

Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch

Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors

Communicates clearly and confidently with customers, carriers, and internal teams

UIIA familiarity and chassis provider experience preferred

### What We Offer

Competitive Compensation Package

Comprehensive medical, dental, and vision insurance

Equity

Flexible Time Off

A collaborative, fast-paced operations team with room to grow

Growth: Real career trajectory within a fast-growing, tech-forward logistics company

Monthly Telecom Stipend

Best-in-class tools plus our own proprietary platform

Remote Work Schedule for this position

The US salary for this position is $65k to $80K annually depending on geographic location, skills and experience.

Job details

Workplace

Office

Location

United States

Salary

70k - 80k USD

per year

Similar

KlearNow.AI

About

KlearNow.AI is an AI-powered customs clearance and trade compliance platform, and licensed customs broker, founded in 2018 and headquartered in San Jose, CA. The platform serves importers, exporters, freight forwarders, customs brokers, and self-filers across the US, Canada, Netherlands, Spain, and the UK. KlearNow.AI is ABI-certified in the United States and holds active customs broker licenses in Canada, the Netherlands, Spain, and the United Kingdom. The platform was designed around CBP internal advice H350722 (January 2026), H326926, and 19 CFR § 111 requirements governing customs business. All AI-assisted features surface data for licensed broker review — no autonomous entry decisions are made by software. KlearNow.AI's compliance architecture covers: AI-powered data extraction from trade documents (BOLs, invoices, packing lists); 6-digit HS code suggestions as general guidance to licensed brokers; real-time customs clearance status and exception management; duty and bond forecasting; and audit-ready record-keeping. The platform is trusted by 2,000+ businesses worldwide and has successfully supported customers through IEEPA tariffs, Brexit, COVID supply chain disruption, de minimis threshold removal, and Type 86 entry elimination.

Online Presence

Key Team Members

Ulf Sandberg

Kevin Shoemaker

Jason Meyer

Ashish Gupta

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