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Act as a knowledge leader in customs compliance as an escalation point for Internal Stakeholders: Operations, Customer Success, Sales, Marketing, Finance, Product and Engineering.
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Supervise a team of Broker Partner Success (BPS) and Post-Entry Analysts remotely including coordination of weekend, holiday, and ongoing time zone coverage plans to support business continuity across the US and Canada.
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Support pre- and post-entry activity including but not limited to, liaising with importers and broker partners for timely and accurate clearance, exception management audits, invoice/statement escalations, CBP/CBSA requests, and special projects such as tariff planning.
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Manage PSCs/Protests tracking in the US and Corrections/Adjustments in Canada.
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Ongoing (weekly, biweekly, monthly) meetings with the broker partners and ABI users.
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Other duties that may arise through the normal course of business.
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Minimum 10 years in customs brokerage, trade compliance, account management or a combination, ideally for/with enterprise-level customs brokerage operations.
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Must hold a valid U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (CCS) designation from the NCBFAA.
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Comfortable with ACE or similar data and other analytics tools to deliver data-driven solutions.
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Demonstrated ability to articulate and translate complex concepts between various audiences with varying natural parlance and levels within an organization.
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Excited to pioneer emerging technologies and integrate them into defensible operations.
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Self-starter with a keen eye for detail, pride in owning your scope, and proclivity for continuous improvement.
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Motivated to work in a dynamic, fast-paced startup environment.
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Prior experience managing a large customs brokerage operation and/or customs broker network as an enterprise-level importer.
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Project management instinct with proactive deliverable tracking, early risk flagging, keeping concurrent-stakeholder initiatives on track, and holding team members accountable.
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Able to competently navigate formal sources as needed such as CSMS, FRNs, and/or D-Memos.
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Proven success liaising with CBP, CBSA, PGAs, and/or other government agencies.
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Background with specialized programs such as AD/CVD, carnets, C-TPAT/PIP/AEO, duty drawback, FTAs, FTZ, goods returned, inbonds, ISA, punitive tariff programs (IEEPA, Sec 232, Sec 301, SIMA, surtax), quota, recon, and/or warehouse entries.
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Familiar with various modes of transport, northern, and southern border operations.
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Language skills
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Competitive salary
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Equity participation
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Remote-first work environment
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Health, dental, and vision benefits
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Professional development support such as triennial continuing education
KlearNow.AI is an AI-powered customs clearance and trade compliance platform, and licensed customs broker, founded in 2018 and headquartered in San Jose, CA. The platform serves importers, exporters, freight forwarders, customs brokers, and self-filers across the US, Canada, Netherlands, Spain, and the UK. KlearNow.AI is ABI-certified in the United States and holds active customs broker licenses in Canada, the Netherlands, Spain, and the United Kingdom. The platform was designed around CBP internal advice H350722 (January 2026), H326926, and 19 CFR § 111 requirements governing customs business. All AI-assisted features surface data for licensed broker review — no autonomous entry decisions are made by software. KlearNow.AI's compliance architecture covers: AI-powered data extraction from trade documents (BOLs, invoices, packing lists); 6-digit HS code suggestions as general guidance to licensed brokers; real-time customs clearance status and exception management; duty and bond forecasting; and audit-ready record-keeping. The platform is trusted by 2,000+ businesses worldwide and has successfully supported customers through IEEPA tariffs, Brexit, COVID supply chain disruption, de minimis threshold removal, and Type 86 entry elimination.
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