Shift Leader Jobs

As a Shift Leader in the retail industry, you play a crucial role in overseeing the day-to-day operations of a store. From managing a team of employees to ensuring excellent customer service, Shift Leaders are key to a store's success. In a competitive job market, having experience as a Shift Leader can open up various career pathways in the retail sector. With an average salary range of $25,000 to $40,000 per year, this role offers opportunities for growth and development. To excel as a Shift Leader, one must possess strong leadership skills, effective communication abilities, and a passion for delivering exceptional customer experiences. It is important to stay updated on industry trends and technologies to stay competitive in the market. Work-life balance is crucial in this role, as it often involves working varied shifts and weekends. Being a Shift Leader can be rewarding for those who enjoy leading teams and making a difference in the retail landscape.

About this role

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Strongsville, OH location! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

• Paid vacation and sick time off

• Interactive training & mentorship

• Pet insurance for your furry loved ones

• Job stability with a rapidly growing and reputable company

• Achievable growth/promotion opportunities

• You get to work in a fun, exciting team environment

• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

• Support and work alongside the Cookie Crew

• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

• Manage cash handling and deposits including other duties as assigned

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role

• Point of Sale systems experience

• Outstanding communication, time management, and people skills

• Outgoing/friendly/patient demeanor

• Detail focused and results-oriented

• Ability to lead-by-example and motivate others

• Ability to lift up to 40 lbs.

• Legally eligible to work in the United States

• Must be 18 years or older to be employed

About Insomnia Cookies

Warm. Delicious. Delivered. Insomnia Cookies specializes in delivering warm, delicious cookies right to your door - daily until 3 AM.

Team

Brian Gray