Service Desk Specialist Jobs

Job Description

Service Desk Specialist

We are looking for a Service Desk Specialist

You will responsible for providing service desk service to external customers.

Your key tasks will include

• Ensure high level customer satisfaction and interact daily with customers, colleagues in Service Desk, technicians
• Provide first line support to customers in Nordics via email, ticketing systems and other tools
• Follow-up on the lifecycle of the tickets, and keep customers informed
• System monitoring
• Troubleshoot problems and offer solutions by using internal knowledge base
• Continuously maintain and develop one’s work-related knowledge
• Improve, update knowledge database and work with ticket backlog when the need arises

We expect you to have

• Fluent Norwegian language, as well as English
• Solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department)
• High learning capability

As a person:

• Fast learner who adapts easily and can strive in a dynamic working environment
• Excellent communication, problem-solving skills and passion for customer service
• Accountable mindset with ability to work independently and knowing how to prioritize tasks
• Eager to take initiative and ‘’can do’’ attitude

What will be considered as an advantage:

• Experience in a similar position

We offer

• Working experience on an international level in a leading global IT company 
• Professional and personal development opportunities, growth opportunities 
• Scandinavian values, business stability and openness
• Dynamic and friendly work environment
• Excellent and competent colleagues 
• Work on weekdays, morning shifts and possibility to work from home within Latvian border
• Competitive salary and benefits package (health insurance, sports, additional days off and a lot more)  

We are Tieto - A leading software and technology consulting company

We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech and Tieto Indtech as well as Tieto Tech Consulting business.

Our around 14 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with latest technology.

Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto