Retail Customer Service Representative Jobs

As a Retail Customer Service Representative, you play a crucial role in ensuring customer satisfaction and loyalty. Your day-to-day activities involve assisting customers with product inquiries, processing sales transactions, handling complaints, and ensuring a positive shopping experience. The job market for Retail Customer Service Representatives is stable, with opportunities available across various retail sectors. The average yearly salary range for this role is between $25,000 to $40,000, depending on experience and location. To excel in this role, excellent communication skills, product knowledge, and proficiency with POS systems are essential. It is also important to have strong problem-solving abilities and a proclivity for customer service. Work-life balance and career growth opportunities are promising in this field.

About this role

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets

Requirements

Completed at least 2nd year in College
Must have at least 1 year of Call Center Experience, preferably under a Chat/Email account
Must be conversant in both spoken and written English
Amenable to work fully on-site in Iloilo
Amenable to work on shifting schedule
Can start ASAP

Benefits

Free HMO
Allowances
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.

About Tasq Staffing Solutions, Inc.

Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!

Team

Praadhip Sathyan

Luisa Panaligan

Yan Gamba

Erika Anelle D.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets

Requirements

Completed at least 2nd year in College
Must have at least 1 year of Call Center Experience, preferably under a Chat/Email account
Must be conversant in both spoken and written English
Amenable to work fully on-site in Iloilo
Amenable to work on shifting schedule
Can start ASAP

Benefits

Free HMO
Allowances
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.