Guest Service Manager Jobs

As a Guest Service Manager, you will play a crucial role in ensuring the ultimate guest experience in the hospitality industry. Your responsibilities will involve overseeing the front desk operations, managing customer interactions, and ensuring high service standards. With a focus on guest satisfaction, excellent communication skills and problem-solving abilities are essential for success in this role. To excel as a Guest Service Manager, one must have a deep understanding of hospitality management and the ability to lead and motivate a team. The job market for Guest Service Managers is promising, with opportunities in hotels, resorts, and other hospitality establishments. The average yearly salary range for Guest Service Managers is between $45,000 to $70,000, depending on experience and location. To thrive in this role, consider enhancing your skills in staff management, customer service, and operational efficiency. Balancing work life and living costs, while building a rewarding career in the hospitality industry, is a key aspect of this role.

About this role

Job Description

The base annual salary range for this position is $70k - $75k.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately
become part of an active community dedicated to enriching people’s lives. The Assistant Guest Services
Manager will manage the front drive, oversee functions of the Bell/Valet Attendants, House Car Drivers,
and Bell Clerks, and display strong leadership and managerial skills to maintain exceptional service standards.

Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
Lead and develop the front drive team, conducting daily meetings and training sessions.
Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
Manage procurement, inventory, and safety compliance for front drive operations.
Collaborate with other departments to ensure a cohesive guest experience.
Participate in budgeting, cost control, and departmental planning.
Assist in recruiting and complete other duties as assigned by hotel leadership.

Qualifications

Must be able to speak, read, write, and understand English.
Computer literacy in Microsoft Windows applications is required.
Working knowledge of the Property Management system Opera & ALICE Suite is an asset.
Must have a Valid U.S. driver's License with no violations within the last two years.
Ability to drive and park all vehicle types.
At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
High school or equivalent education required. Bachelor’s Degree preferred.
First Aid certification is an asset.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Auberge Collection

Unforgettable experiences beckon at Auberge Collection hotels.

Team

Wynn James

Erin Green

Robert Mellwig

Samuel Perkins

Job Description

The base annual salary range for this position is $70k - $75k.

Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
Lead and develop the front drive team, conducting daily meetings and training sessions.
Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
Manage procurement, inventory, and safety compliance for front drive operations.
Collaborate with other departments to ensure a cohesive guest experience.
Participate in budgeting, cost control, and departmental planning.
Assist in recruiting and complete other duties as assigned by hotel leadership.

Qualifications

Must be able to speak, read, write, and understand English.
Computer literacy in Microsoft Windows applications is required.
Working knowledge of the Property Management system Opera & ALICE Suite is an asset.
Must have a Valid U.S. driver's License with no violations within the last two years.
Ability to drive and park all vehicle types.
At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
High school or equivalent education required. Bachelor’s Degree preferred.
First Aid certification is an asset.