Dispatcher Jobs

Job Description

The Dispatch & Inventory Specialist plays a key role in delivering a seamless experience for our customers by anchoring our hardware fulfilment pipeline. You will be responsible for provisioning and setting up telematics devices according to manufacturer specifications and unique customer requirements, ensuring order dispatch SLAs are met efficiently and effectively.

Key Responsibilities:

Fulfilment & SLA Management

• Device Provisioning: Set up and configure telematics devices according to specific customer and manufacturer requirements prior to shipment.
• Account & Device Setup: Create new customer accounts within the system (for onboarding clients) and assign/link specific hardware devices to those accounts prior to shipping, utilizing internal platform administration tools to manage account configurations.
• SLA Execution: Manage day-to-day requirements across multiple operational platforms to ensure order dispatch SLAs are consistently met.
• System Tracking: Maintain accurate and timely updates in CRM and business systems to ensure smooth team handovers, error logging, and clear reporting.

Inventory & Stock Control

• Stock Maintenance: Ensure accurate, real-time recording of all physical stock movements and reconcile physical inventory data with internal storage systems.
• Consumables Coordination: Maintain proactive, timely communication with stock control for ordering inventory and dispatch consumables.
• Auditing: Carry out a comprehensive physical Stock Take at the end of each month in conjunction with the centralized Inventory team.

Returns Handling & Operational Support

• RMA Processing: Efficiently process returned devices on the system and segregate returned stock effectively.
• Hardware Testing: Test returned devices in strict alignment with the Device Management Team (DMT) workflows and quality assurance processes.
• Query Resolution: Handle and resolve day-to-day inquiries, complaints, and logistics discrepancies related to shipments.

Collaboration & Team Development

• Cross-Functional Liaison: Collaborate closely with all operational and warehouse departments to ensure efficient, safe handling and shipping policies are adhered to.
• Training Delivery: Develop and deliver onboarding and training sessions for new employees regarding dispatch workflows as required.

Qualifications

Experience & Technical Skills:

• Experience: Experience in Customer Operations, Logistics, or Warehouse Fulfilment environments preferred, but not essential.
• Systems Literacy: Strong computer skills, including the Microsoft Office Suite. Hands-on experience with CRM or ERP platforms (Salesforce and/or NetSuite experience is a major plus).
• Process Oriented: Strict adherence to warehousing, handling, and shipping safety policies.

Core Competencies

• Problem-Solving: A practical, solutions-driven mindset with the ability to troubleshoot operational hurdles in a fast-paced environment.
• Organization: Strong organizational and time-management skills; capable of managing physical workloads independently while supporting overall team reporting needs.
• Communication & Collaboration: Excellent interpersonal skills with the ability to communicate accurately across departments, influence stakeholders, and build internal trust.
• Drive: A highly motivated self-starter with a focus on achieving tangible operational results and contributing to overall company success.

Additional Information

Benefits of joining Radius:

• A friendly culture that mirrors our proposition to our customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k)
• Company paid holidays
• Paid Time Off (PTO)
• Voluntary Disability plans

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.