Customer Support Engineer Jobs

As a Customer Support Engineer, you play a critical role in ensuring customer satisfaction by providing technical support and troubleshooting assistance. With the increasing reliance on technology, the demand for skilled support engineers is on the rise. A Customer Support Engineer can expect a yearly salary range of $45,000 to $75,000, depending on experience and location. To excel in this role, you need strong communication skills, technical expertise, and a problem-solving mindset. It's important to stay updated on the latest software and tools to effectively address customer issues. With a good work-life balance and growing opportunities in the tech industry, a career as a Customer Support Engineer can be rewarding.

About this role

Job Description

ATEXIS ofrece soporte técnico directo a los departamentos de ingeniería de aerolíneas en casos de fallos reportados durante el mantenimiento o la operación de aeronaves. Proponemos soluciones específicas para cada tipo de incidencia, garantizando la continuidad operativa y la seguridad.

🎯 Misión

Confirmar la recepción de cada consulta en un plazo máximo de 24 horas.
Cumplir los plazos establecidos según la criticidad del problema técnico.

📚 ¿Qué aprenderás?

Brindar soporte técnico basado en documentación aprobada (manuales, boletines, directivas).
Identificar impactos potenciales en la documentación técnica y procesos asociados.
Gestionar reparaciones aprobadas de aeronavegabilidad (RDAF).
Realizar evaluaciones de riesgo operativo (OCC) para garantizar el cumplimiento normativo.

Qualifications

🔍 ¿Qué buscamos?

Estudiantes de último curso o recién graduados/as:
- Ingeniería Aeronáutica (máximo 3 asignaturas pendientes)
Nivel de inglés: C1
Habilidades comunicativas y curiosidad.
¡Muchas ganas de aprender!

Additional Information

¿Qué ofrecemos? 🎁

🌍 Ambiente internacional de trabajo y crecimiento profesional
📝 Prácticas extracurriculares remuneradas
🔋 Días libres para recargar energía
🕖 Horario intensivo y flexible de 7:00 - 15:00 (5-8 horas/día según disponibilidad)

ATEXIS es un empleador comprometido con la igualdad de trato. Valoramos la diversidad y animamos a aplicar a personas de cualquier orientación sexual, identidad o expresión de género. Con una amplia gama de oportunidades de proyectos y posibilidades de desarrollo interno, tendrás la oportunidad de desarrollar tu carrera al máximo. 🚀

About ATEXIS

ATEXIS is an international company of the ALTEN Group, a global leader in engineering and IT services, with headquarters in 30 countries and 57,000 employees worldwide. At ATEXIS, we innovate to enable more sustainable and secure technology for the future of society. We do this by helping our customers with the operations and maintenance of complex systems, such as aircraft, ships or helicopters, from the design phase through to end-of-life or second life. Our goal is to make them more durable, improve their performance and optimise their lifecycle cost. Our customers include major leaders in the Aerospace, Defence, Railway, Naval, Energy and Industrial sectors, to whom we provide services in Technical Documentation, Training (eLearning, Operations and Instruction Manuals), Operations and Maintenance Engineering, such as RAMS (Reliability, Availability, Maintainability and Safety) and ILS (Integrated Logistic Support). Our team, which has more than 1,200 employees, is made up of the best experts in the industry from more than 20 locations, including offices in Spain, France and India. At ATEXIS, every day is a new challenge that requires us to have the best talent. That's why we want to count on you! Do you want to work with us? Don't miss out on our vacancies.

Team

Denis Sauvage