Customer Relationship Manager Jobs

As a Customer Relationship Manager, you will play a crucial role in managing client relationships, ensuring customer satisfaction, and driving customer retention. This role requires excellent communication skills, problem-solving abilities, and expertise in CRM software. Customer Relationship Managers often analyze customer data to improve services and build strong relationships with clients. The job market for Customer Relationship Managers is growing, with a focus on enhancing customer experience and loyalty. Salaries typically range from $50,000 to $90,000 per year, depending on experience and location. To excel in this role, you should enhance skills in customer service, CRM tools, data analysis, and relationship management. Work-life balance and living costs vary depending on the location of the job.

About this role

Delmar International Inc. (www.delmarcargo.com) is a leader in Canadian & U.S. Customs Brokerage, International Freight Forwarding, and Global Logistics Services. Founded in 1965, Delmar is currently Canada’s largest independent, Canadian owned Logistics Service provider, servicing approximately 4000 clients worldwide.

As a global company, we embrace cultural diversity and recognize the value of each individual. We offer an environment where collaboration to provide innovative, courteous, and efficient client service is the essence of our culture.

Mandate:

Reporting to the Department Manager, the Customer Relationship Manager plays a key role in supporting the ongoing development and retention of both existing and prospective Delmar customers. This position is responsible for maintaining strong and effective communication with clients—both written and verbal—to ensure a high level of customer satisfaction. Key responsibilities include identifying client needs, responding to inquiries in a timely manner, and proactively offering solutions, insights, and recommendations to address customer challenges. The Customer Relationship Manager is also responsible for upselling and cross-selling Delmar’s services, maintaining and retaining a dedicated book of business. The successful candidate will be expected to develop a thorough understanding of Delmar’s full suite of products and services to effectively support client needs and drive business development.

Requirements:

Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment
Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset
College degree in business or a related field; Bachelor's degree considered an asset
CIFFA certification considered an asset
Local travel may be required

What You Offer:

Ability to probe the right questions, listen carefully and understand customer’s needs
Ability to offer innovative solutions to ensure customer satisfaction
Drive, confidence, persistency, and self-motivation
Excellent communication skills, written and oral

What We Offer:

Equal opportunity employer
Competitive compensation
Comprehensive health and dental care
Balance between work and home life

About Delmar International Inc.

Delmar is a global shipping company offering international logistics services, global logistics solutions, and global supply chain solutions. We provide reliable, efficient freight and logistics services worldwide.

Team

Faye Campbell

Mandate:

Requirements:

Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment
Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset
College degree in business or a related field; Bachelor's degree considered an asset
CIFFA certification considered an asset
Local travel may be required

What You Offer:

Ability to probe the right questions, listen carefully and understand customer’s needs
Ability to offer innovative solutions to ensure customer satisfaction
Drive, confidence, persistency, and self-motivation
Excellent communication skills, written and oral

What We Offer:

Equal opportunity employer
Competitive compensation
Comprehensive health and dental care
Balance between work and home life